chicaPrivacy Policy

This page describes what we collect when you use chica and how we keep that data protected. We at chica take your privacy seriously. We collect only the information necessary to operate our platform, verify your account, process deposits and withdrawals, and comply with legal obligations. We do not sell your data to marketers or third-party advertisers.

Our chica platform handles data from account registration, identity verification, payment processing, game sessions, and customer support interactions. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we collect specific information tied to that action. All personal data is stored on encrypted servers and processed according to this policy.

We respect your privacy rights. You have the right to access, correct, or request deletion of your personal data. This privacy policy explains our practices in detail so you can make informed decisions about your use of chica. If you have questions about how we handle your data, contact our support team at any time.

What Data We Collect on chica

We collect personal data in several categories. First, account information: when you register on chica, we collect your email address, password, full name, date of birth, phone number, and residential address. This data is required to create your account and verify your identity. Second, identity verification documents: we ask you to upload a government-issued ID (KTP, passport, or driver's license) to comply with anti-money-laundering regulations. We store a digital copy of this document encrypted on our servers.

Third, payment data: when you deposit or withdraw, we collect information about your payment method—bank account number, mobile wallet account, or QRIS code. We do not store full card numbers or passwords; payment processors handle sensitive payment credentials. Fourth, transaction history: we log every deposit, withdrawal, and game session. Your transaction records include amounts, dates, times, game titles, and outcomes. Fifth, support data: when you contact our team via live chat, email, or in-app messaging, we store your conversation history and any documents you upload to resolve your issue.

How We Use Your Data on chica

We use your personal data for specific purposes aligned with our platform operations. We use your name, email, and address to create and manage your account and to contact you about account-related matters. We use your identity documents to verify your identity and comply with regulatory requirements. We use your payment information to process deposits and withdrawals and to prevent fraud. We use your transaction history to calculate game winnings, settle tournaments, and maintain account records.

We also use your data to improve chica: we analyze aggregate, anonymized gameplay patterns to optimize slot tournaments, identify technical issues, and understand user preferences. This analysis does not identify you personally—we remove identifiers before analysis. We may use your contact information to notify you about scheduled maintenance, security updates, or significant policy changes. We do not use your data to market third-party products or services without your explicit consent.

Third-Party Processors and Data Sharing on chica

We work with trusted third parties to operate chica. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks like local payment, online payment, e-wallet, mobile banking) handle payment processing; we share only the payment information necessary to complete transactions. Our identity verification provider processes your ID documents to validate authenticity; we share only the image and validation results. Our hosting provider stores our servers and backups; we share anonymized, encrypted data only.

We may share your data with law enforcement, regulators, or courts if legally required. We do not share your data with any third party for marketing purposes. We do not sell your contact information, gameplay history, or other personal data. Our third-party processors are contractually bound to protect your data according to standards at least as strict as our own policy.

We at chica treat your personal data as sensitive and keep it protected from unauthorized access, sale, or misuse.

International Data Transfers

Our chica servers may be located outside Indonesia or may transfer data internationally for processing or backup purposes. When we transfer your data across borders, we apply the same encryption and security standards that we use domestically. We do not transfer your data to jurisdictions with weaker privacy protections without additional safeguards. If you are concerned about international transfers, contact our support team to understand where your data resides.

Your Rights and Data Controls on chica

You have the right to access your personal data held on chica. You can download your account information, transaction history, and verification documents through your account dashboard. You have the right to correct inaccurate data—if your name, address, or contact information changes, you can update your profile immediately. You have the right to request deletion of your data, though we may retain certain information for legal compliance or fraud prevention.

To exercise your privacy rights, contact our support team via live chat, email, or in-app messaging. We respond to data access requests within five business days and to deletion requests within ten business days, subject to legal holds. If you request deletion and we have a legal obligation to retain your data, we will inform you of the retention period and the reason for retention.

1. Register on chica with your accurate personal information

   We collect your email, name, date of birth, and address during registration to create and manage your account securely.

2. Upload your government ID for identity verification

   We collect and encrypt a digital copy of your ID to verify your identity and comply with anti-money-laundering regulations.

3. Provide payment information for deposits and withdrawals

   We collect payment method details to process transactions; we do not store full card numbers or passwords.

4. Contact support if you need to access, correct, or delete your data

   We respond to privacy requests within 5-10 business days and honor your rights according to this policy.

Cookies and Tracking Technology on chica

Our chica platform uses cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you use our platform. We use functional cookies—these are necessary to keep you logged in and to remember your game settings. We use analytical cookies—these help us understand which games are most popular, when users visit, and how long they stay. We do not use tracking cookies to build profiles about you across other websites.

You can control cookies through your browser settings. Disabling cookies may affect functionality—for example, you may need to log in again on each visit. Our chica platform does not respond to "Do Not Track" signals; we apply the same cookie policy to all users. If you have questions about our cookie use, contact our support team.

Data Retention and Deletion

We retain your personal data for as long as your account is active. If you close your account, we retain your data for a minimum of one year to comply with anti-money-laundering and tax regulations. After one year, we delete or anonymize your data, except where we have a legal obligation to retain it. Transaction records may be retained for longer periods to support dispute resolution or regulatory investigation.

If you request account deletion, we process your request within ten business days. We will delete or anonymize your personal data, though we retain transaction records as required by law. Your email address is marked as unavailable for new registrations for a period of time to prevent account reactivation fraud.

Security and Data Breach Response on chica

We employ encryption, secure authentication, and access controls to protect your personal data. Our servers are protected by firewalls and monitored for unauthorized access attempts. We conduct regular security audits and penetration testing to identify and address vulnerabilities. We train our staff on data protection practices and enforce strict access controls so only authorized team members can access sensitive information.

In the unlikely event of a data breach, we notify affected users and our regulators according to legal requirements. We provide guidance on how to protect your account and offer credit monitoring or other assistance if appropriate. We maintain incident response procedures to contain breaches, investigate root causes, and implement remedial measures.

Policy Updates and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We notify you of material changes via email or in-app notification. Your continued use of chica after notification constitutes acceptance of the updated policy. If you do not agree with policy changes, you may close your account and request deletion of your data.

If you have questions about this privacy policy or our data practices, contact our support team via live chat, email, or in-app messaging. Our support team operates during standard business hours and offers English-language assistance. We also invite you to review our terms and conditions and about us page for additional information about how chica operates.

Summary: Your Privacy on chica

We collect personal data only for specific purposes: account management, identity verification, payment processing, and platform operation. We encrypt your data and store it on secure servers. We do not sell your data to third parties or use it for marketing without your consent. We share data with third-party processors only as necessary to provide our services.

You have the right to access, correct, and delete your personal data. You can exercise these rights by contacting our support team. We respond to privacy requests within 5-10 business days. We use cookies for functional and analytical purposes only; you can control cookies through your browser settings.

Our services are available only where local law permits. We comply with applicable data protection and privacy laws in jurisdictions where we operate. For questions about this policy or to exercise your privacy rights, contact our support team via live chat, email, or in-app messaging during standard business hours.